Quite upset after using this service. Had two problems: one was confirmed within 10min (and solution was not to repair), and the other problem didn't get solved (his advice didn't work). Yet I was charged full hour/service call charge, which is higher than market average. Also, no direct call is possible (you can only leave message and get a call back), even if you're already engaged in some service. No google profile is probably a red flag I ignored, very disappointed and won't be using again