Please do not purchase from this company I have had nothing but headaches..I returned a product for its poor quality..I've sent it back now the company is claiming they never recieved the package bc I didn't purchase an insurance when I sent it back and they didn't need a signature..now I'm out 200$. PLEASE DO NOT BUY FROM MONEYMISERWEDDINGS!!!!
Réponse d'entreprise 5 juillet 2016
Looking at the timeline of Linda's review there was still an outstanding investigation by Canada Post regarding the missing parcel. Their deadline for the investigation was June 27, 2016. I never once did refuse a refund. That information is not correct. I needed to wait for Canada Post to try to resolve the mystery of the missing parcel.
Réponse d'entreprise 5 juillet 2016
Unfortunately the headaches were a result of Canada Post losing the parcel and not the fault of Money Miser Weddings. Against company policy I forwarded the money to you for the return postage with enough to cover the insurance which you declined. Canada Post lost the parcel so they would not cover the loss due to lack of insurance. In spite of all of these problems I refunded your purchase 100% completely at a loss to myself since I did not receive your order returned to me. There is nothing more I could have done for you. I'm sure everyone will understand the loss was beyond my control but in spite of it I treated you fairly. Fortunately for everyone else who has ordered from Money Miser Weddings they found it to be a very positive experience and have all given me 5 out of 5 ratings.|