Wonderful customer service. Wonderful service. They where very helpful when i went in to fix my mothers glasses.
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Wonderful customer service. Wonderful service. They where very helpful when i went in to fix my mothers glasses.
I was fitted by the Sanger Contact Lens Centre in May of 1963 with Hard lenses. I am still wearing hard lenses and could not be happier with the customer care and service by the Sanger family!! Have never had an infection or any problems with the lenses. 51 years and counting.
My whole family's been going here almost 50 yrs, and we all love the place, have a problem, its taken care of right there, repairs, cleaning, adjustments, what ever you need. I even had a really old frame that broke and they found one similar and put my lenses from the broken frame in that, saved me money from buying a whole new pair
My recommendation is to avoid this store. I bought a pair of glasses here to replace my old ones but when I received them they had a major flaw in them that made them unusable. When I brought this to their attention they would not do anything to fix it and basically just had a "You bought it, so it's not our problem now" attitude. I was very disappointed to say the least. I wasted my time and money for a pair of glasses that I cannot use, and I am still stuck wearing my old glasses. And on top of all that I have to buy new glasses again!
Réponse d'entreprise 24 février 2014
Sorry for any inconvenience caused. All our Glasses have a one or two year warranty replacement guarantee against manufacturers defect or breakage. All lenses have a (3) month replacement guarantee. Our policy is customer satisfaction.
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