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26 Sherman Ave N, Hamilton ON L8L 6L8
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Évaluations et commentaires - Bob's Delivery Service

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2.7/5
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10
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    AllieM590
    Par

    Thank goodness fo...

    Thank goodness for this service.

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    HollyP866741
    Par

    HORRIBLE SERVICE!...

    HORRIBLE SERVICE! I normally order mcdonalds with bobs more than I would like to admit - let's just say he gets a nice chunk of money from us on a regular basis. So when I have a large item (over ten dollars worth) missing from my order, someone's entire dinner and call, I am told "sorry" u will have to call the store...!! The reason I use your service is because I don't drive....so calling them does nothing for the person who paid for a whole meal and it's not there. I will no longer be using this service (customer for 10 yrs or more) and I will be making sure every single person I have recommended use your service doesn't either. Terrible service towards a great customer that always tipped you on top of your service fee

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    Réponse d'entreprise 11 août 2015

    In fairness to your complaint with Bobs delivery we do a lot of Mcdonald orders. Our job is to tell the store your order and its there job to pack the order the way you asked for it. Our drivers dont have the right to look inside the bag once its packed by the Mcdonalds clerk as we have what they say dirty hands. I know i wouldnt want someone going into my order and moving things around. You were told to call mcdonalds and they would make it right to you. Our job was complet as we are just the middle man. Sorry you havnt been ordering from us that long and sorry that mcdonalds messed up your order. You have the copy of the bill and there is a phone number on the bill that you can call and complain to and Mcdonalds will be more then happy to make it rite to you. I would also thank you for the post as it brings more people to our site and makes they aware of the service we offer. Bob Logue Owner and operator of Bobs delivery. In fairness to your complaint with Bobs delivery we do a lot of Mcdonald orders. Our job is to tell the store your order and its there job to pack the order the way you asked for it. Our drivers dont have the right to look inside the bag once its packed by the Mcdonalds clerk as we have what they say dirty hands. I know i wouldnt want someone going into my order and moving things around. You were told to call mcdonalds and they would make it right to you. Our job was complet as we are just the middle man. Sorry you havnt been ordering from us that long and sorry that mcdonalds messed up your order. You have the copy of the bill and there is a phone number on the bill that you can call and complain to and Mcdonalds will be more then happy to make it rite to you. I would also thank you for the post as it brings more people to our site and makes they aware of the service we offer.

    Dee88M267
    Par

    its convienant an...

    its convienant and everyone is very nice. out 10 times that i have ordered with them, I had an issue withthem once. they did not deny or make excuses. Bob himself apologized to me and it never did happen again. very good service I believed, lot better than Quite a few places in Hamilton. Keep up the Great Work Bob's Delivery =]

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    DeniseR261
    Par

    well I didn't get...

    well I didn't get what I ordered and still had to take it and pay for delivery and not even a phone call that's bad service will not order from here again

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    JeffT532
    Par

    Great service! Al...

    Great service! Always greeted with a smile!

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