I used thus service for a very tricky car removal from the second level of an underground parking lot at a condo in Richmond Hill. From the beginning Dave was courteous and respectful, he listed and understood what the situation was and explained a variety of scenarios that might happen. We set up a time to do the removal and his drivers were there when promised and ready to work. Peter and Bing used there years of combined experience to get the job completed is a safe efficient manner.