Matt & Nat Montreal

If I could I would leave 0 stars. Great product but customer service is nonexistent. The solution to a faulty strap wAs a replacement strap in a completely different colour. Really? After many emails and calls ,I have yet to hear from them with a better solution. You would think with a high quality product,you should get high quality service. Not so much. Will never buy the products again.

The worst customer service ever. They made a mistake on my order, sent the wrong color, and they want me to pay for return shipping. Are you kidding me. If I could give them a zero I would.

One star is being too kind! Never have I experienced such horrible customer service. It's actually non existent - they do not answer emails, return calls nothing. It's too bad because it is a good product - I bought a purse at Nordstrom and wanted a wallet to match. My daughter who is 12 had help with from my friends for a Christmas present, purchased the wallet online directly with Matt and Nat. I wanted to exchange it which I have been trying to do for 2 months. Disgusting.

Bought a bag online on their webpage and return it for exchange. Never got an exchange or a refund. They don't respond to emails. 200 Dollars gone with the wind! Will never buy Matt and Nat again.

I def agree with all the comments. I have never, in my entite life, experienced a more unpleasant transaction/customer service. I am still waiting on a purse i ordered as a result from a excchange from a xmas gift and its February 10 !!!!! Impossible to talk to anyone. I must have emailed 20 times. It also actually cost me almost 75$ in shipping fees during this painful transaction. Yes their product is nice but really isnt worth all the trouble. HORRIBLE ! DO NOT ORDER FROM THEM !