Jacked me for ext...
Jacked me for extra fuel. Brought it back 100% full and they overfill the spout which is against the law in a truck. I complained and the woman was rude. As well don't put a scratch on a vehicle they will charge your credit card $2000
Réponse d'entreprise 25 février 2016
I am not sure which vehicle you would have rented - I can only assume it was one of the 24ft or 26ft hino's - and we do tell our clients that every vehicle goes to the pump upon return - if we get more than 10.00 in we do charge- and we do fill to the top of the gooseneck - we have also had on occasion where customers have called that the needle has moved as soon as they went 15 kms - so its gas is not a win win for any rental company - our deductible on these vehicles is 2500.00 - all our trucks are usually less than 8 months and just like personal auto insurance we have a deducatable - we have no way of knowing the driving records of the many renters we have driving our vehilces- we only are required to see a valid driver's license - these vehicles are worth 90,000 brand new - all we ask is that people respect any of our rental vehicles like there own - anyways hard for me to know exactly which rental upset you - but we do try our best to be fair with every client thanks rose