The Brick

I bought a three thousand dollar washing machine and dryer not even a month ago. The delivery was late, the salesperson didn't sell me the stacking kit, hose or dryer vent attachment. They arrived late and the technicians couldn't put it together. I called an no one answered. I had to go into the store buy the products and the have another technician come back. When he came back he didn't use the new washer hose. It's been a month and the washer leaked all over my floor and smelt like burning.

purchased sofa back in 2017, the sale agent convince us to buy warranty for 5 years if anything happen they would come and fix it, but this year we came I make a claimed they try to find excused to deny claim. one of the lame excuse is this warranty does not cover this type of sofa after 1 year of purchase,??? what?? then why would they convince us to buy 5 years warranty if it doesn’t cover more than 1 year...

A terrible experience with their customer service !! If I could give a negative star review I would . I recently returned from a military deployment , to a wife that is ready to deliver a baby. Our couch that we purchased from the brick and was under warranty broke apart. All we wanted was for a tech to come and either fix it or give us store credit to purchase another couch. It’s been 2 weeks now , no tech and no couch for family to sleep on when visiting the newborn , just infuriated

I ordered a sectional on September 6, with delivery on October 1st. October 1st I got a call that delivery will be done soon. I called back the number (West hunt Club) and no answer. Today October 8, no delivery and no answer. I called already 8 times and no answer.

My wife, daughter and I were looking for some furniture and appliances, and we were ably assisted by Farouk! He was very accommodating and was of great help. In the end, we bought the sofa set and laundry appliances we wanted!