The Brick

Very disappointed with your service. The way you treat your customers is not right. I bought a fridge at your store during the holidays. I paid for the delivery and the conversion of the doors. I was so surprised to receive the fridge without the conversion of the doors. Since then, I am spending so much on the phone to call you. You take an eternity to answer your calls. And whenever I speak with your staff, I have the impression that they don’t take my concerns seriously. It’s clearly show t

After months of trying to deal with a warranty claim finally the claim goes through and we were expecting delivery today between 8:30 am and 11:30 am. We receive a call from the delivery people that they are at our old address. An address we have not been at for the last 4 years keep in mind they have made deliveries to our home address less than a month ago.Then he calls us back at 1 to say it will be another 4-5 hrs & never shower up the entire day. No one answering our calls. Horriable servic

Great deals on all products

Overall customer service is terrible. The staff look absolutely miserable and unfriendly. Return policy is a joke. It’s also very hard to talk to the customer representative who schedules the deliveries as she ever so sarcastically let’s you know that although you’re given a 3 hour window for delivery, you should be available all day... and gives attitude when you request that they show up in the scheduled hours. I absolutely LOATHE dealing with the Brick. Good luck to those who risk it.

Horrible! Just spoke to a rep from Cust Serv (now that Ive read the reviews, Im impressed she called me back!) I bought a chaise 2 years ago and got the extended warranty that covers the material (peeling, cracking...). The back of the chaise is peeling, so I called it in. Woman asked that I send pics, did so, she called back and said that it was peeling too much and the warranty was void. Excuse me? Why do you think I want it replaced? Makes no sense. Take your business elsewhere. I am!